Managing Your Billing & Subscription

Understanding Groupthink's Pricing

Groupthink offers a simple and transparent pricing model:

  • Free Trial: Get started with 30 free meetings (lifetime) that include AI notes, recordings, and unlimited meeting length. No credit card required.
  • Pro Plan: $15/month for unlimited meetings after your free trial expires

What Happens After 30 Free Meetings?

Once you've used your 30 free meetings, you'll need to upgrade to the Pro plan to continue accessing your meeting notes, recordings, and other features. Without an active subscription, you won't be able to view your past meeting content or create new meetings.

How to Upgrade to Pro

To upgrade your account to the Pro plan:

  1. Click on your profile picture in the bottom left corner of the Groupthink app
  2. Select "User settings" from the menu
  3. Navigate to the "Billing" tab
  4. Click the "Start Upgrade..." button
  5. Enter your payment information and complete the subscription

You can also upgrade by clicking on any "Trial Expired - Upgrade Now!" or "X meetings remaining" notifications in the app.

Managing Your Subscription

Accessing Your Billing Portal

To manage your existing subscription, update payment methods, or view invoices:

  1. Go to User Settings > Billing tab
  2. Click the "Manage Billing" button
  3. You'll be redirected to the secure billing portal powered by Stripe

From the billing portal, you can:

  • View and download invoices
  • Update your payment method
  • Add or change your credit card
  • Update billing information
  • View your payment history

Updating Your Credit Card

To update your payment method:

  1. Access the billing portal (User Settings > Billing > Manage Billing)
  2. Click "Add payment method" or update your existing payment method
  3. Enter your new credit card information
  4. Save your changes

Canceling Your Subscription

To cancel your Pro subscription:

  1. Go to the billing portal (User Settings > Billing > Manage Billing)
  2. Navigate to your active subscription
  3. Click "Cancel subscription"
  4. Follow the prompts to confirm cancellation

Your subscription will remain active until the end of your current billing period. After cancellation, you'll lose access to your meeting content once the billing period ends.

Downgrading Your Plan

Currently, Groupthink offers two tiers: Free (30 meetings lifetime) and Pro (unlimited). If you cancel your Pro subscription, your account will effectively downgrade, but you won't get additional free meetings. The initial 30 free meetings are a one-time lifetime allowance.

Getting Support

If you need help with billing, subscription management, or have any questions about your account:

  • Email our support team at support@groupthink.com
  • Include your account email and a description of your issue
  • Our team typically responds within 24-48 hours

For immediate assistance with payment issues or billing concerns, please reach out to support@groupthink.com with your account details.

Frequently Asked Questions

Do I need a credit card for the free trial?

No, you can use your 30 free meetings without providing any payment information.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express, Discover) and US bank accounts through our secure payment processor, Stripe.

Can I get a refund?

Please contact support@groupthink.com for refund requests. We handle these on a case-by-case basis.

Is my payment information secure?

Yes, all payment processing is handled by Stripe, a PCI-compliant payment processor. Groupthink never stores your credit card information directly.