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Reconnect your Google Calendar (if your meetings stopped syncing)

Groupthink stopped joining your meetings? Reconnect in 30 seconds.

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If Groupthink stopped automatically joining your meetings, or your calendar shows as disconnected, you can reconnect it in about 30 seconds.

Calendar connections can drop on their own. The usual causes are an expired authorization, access that was revoked, or a password change on your Google account. When that happens, Groupthink can no longer read your calendar and will not join meetings until you reconnect. Reconnecting once gets your meetings syncing again, and you can reconnect the same way any time it happens.

You will know you are affected if you see a warning banner asking you to reconnect your Google Calendar, if your Calendar settings show a Google Calendar Connection Glitch with a button to fix it, or if an account in your Your Calendars list says Reconnect needed.

One case looks like a broken connection and is not. If a calendar says it is "No longer shared with" your account, Google has stopped listing that one calendar for you. It was deleted, or whoever owns it stopped sharing it. Your Google account is still connected and your other calendars keep syncing, so reconnecting does not help. See When a Calendar Is No Longer Shared for how Groupthink picks the calendar back up once it is shared with you again.

Note: When you reconnect, Google will show you a permission screen asking you to sign in and approve access. That is expected. It is the same screen you saw when you first connected.

Where the reconnect prompt shows up

  • A warning banner can appear on other pages in Groupthink. It says Groupthink lost access to your Google Calendar (naming the account, when it knows it), usually with a Reconnect button that starts the fix right there, and a Go to Settings button that takes you to your Calendar settings. If your organization has blocked Groupthink, the banner says so instead, because reconnecting will not work until that block is lifted (see the Google Workspace note below).
  • On your Calendar settings page you will see a Google Calendar Connection Glitch message with a Reconnect Google Calendar button.
  • In the Your Calendars list, when the account that needs reconnecting is not the one Groupthink joins meetings from, the calendar settings stay as they are. That account's heading shows Reconnect needed and a Reconnect button, with the line This account's connection expired. Until you reconnect, its calendars won't sync. Click Reconnect and continue from step 3 below.

Both paths lead to the same place. The steps below start from your Calendar settings.

How to reconnect on web

  1. Go to your Calendar settings: app.groupthink.com/today/calendar#calendars
  2. You will see a Google Calendar Connection Glitch message. Click Reconnect Google Calendar.
  3. Google opens its sign-in screen. Choose the account you use with Groupthink and approve access.
  4. Groupthink brings you back to your calendar with a green confirmation that your calendar is reconnected and your meetings are syncing.

How to reconnect on desktop

The Groupthink desktop app uses the same settings as the web app, so the steps are nearly identical. The one difference: the Google permission screen opens in your default web browser rather than inside the app.

  1. Open the Groupthink desktop app and go to your Calendar settings (Today > Calendar & booking).
  2. You will see a Google Calendar Connection Glitch message. Click Reconnect Google Calendar.
  3. Your browser opens Google's sign-in screen. Choose the account you use with Groupthink and approve access.
  4. Return to the Groupthink desktop app. Your calendar shows as connected again, and your meetings will start syncing automatically.

Still not working?

  • If reconnecting does not stick, or you do not see the option at all, email us at support@groupthink.com and we will help you sort it out.
  • Using a Google Workspace account? Some organizations block third-party apps by default. If you cannot complete the permission screen, your IT admin may need to allow the Groupthink app for your account. Forward them this page, or contact us and we will help.