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The "Reconnect your calendar" email (and how to finish reconnecting)

Got the Reconnect your calendar email? Here is how to fix it.

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On this page

If you received an email from Groupthink with a subject like "Reconnect your Google Calendar to continue using Groupthink" (it names the connection that broke, such as Google Calendar or Outlook Calendar), your calendar connection has stopped working. Groupthink can no longer see your meetings, so it will not join them or take notes until you reconnect. Reconnecting takes about a minute, and nothing is lost: your past notes and meetings are all still there.

Why you got this email

Calendar connections stop working from time to time. The usual causes:

  • You changed the password on your Google or Microsoft account.
  • Groupthink's access was removed in your account's security settings, or by your company's IT admin.
  • The permission you granted expired and needs to be granted again.

In every case the fix is the same: give Groupthink permission to see your calendar again.

Reconnect from the email

  1. Click the Reconnect button in the email. It names the connection too, for example Reconnect your Google Calendar. It takes you to that calendar connection's page in Groupthink. If you are asked to sign in first, sign in with the account you use for Groupthink.
  2. On the connection page you will see a red warning, usually headed Invalid Token, with a red Reconnect button next to it.
  3. Signing in to Groupthink is not the reconnect. This is the step people miss. Click the red Reconnect button.
  4. Google or Microsoft opens its sign-in screen. Choose the same account shown on the connection page (the email address is listed near the top of the page).
  5. Approve access on the permission screen. On Google, if there is a checkbox next to the calendar permission, make sure it is ticked before you click Continue. Google sometimes leaves it unchecked.
  6. You are returned to Groupthink.

Reconnect from Settings

If you no longer have the email, you can reach the same page from Settings:

  1. Sign in at app.groupthink.com.
  2. Click your name at the bottom of the left sidebar and choose User settings, then open the Connections tab. Direct link: app.groupthink.com/settings#connections.
  3. Find your calendar under Connected accounts. Each row shows the connection's name (such as Google Calendar or Outlook Calendar) and the email address it belongs to. A connection that needs reconnecting is listed first, with a red label saying it is not working. Click the row to open the connection page.
  4. Follow the steps above, starting from the red Reconnect button.

What success looks like

After you approve access, Groupthink brings you to your Today page. Your meetings reappear as the calendar syncs, and Groupthink goes back to joining meetings and taking notes automatically. If you return to the connection page, the red warning is gone.

If it did not work

  • The red warning is still there, or you landed back where you started. The most common cause is the unticked calendar checkbox on Google's permission screen. Click Reconnect and try again, and make sure the box is ticked this time.
  • You signed in with a different account. Groupthink connects that account as another calendar, and the calendar you meant to fix still needs reconnecting. A notice at the top of the page says so. When both accounts are already connected to Groupthink it names them: "You signed in as [the account you picked], so we've connected that calendar. [the original account] still needs reconnecting." Click Reconnect on the notice if it has one, or the red Reconnect button on the connection page, and this time pick the account the calendar was connected with. If the message says nothing changed, the other account was not added, and the fix is the same. If you did not want the other account in Groupthink, you can remove it. See Disconnecting Your Calendar.
  • Using a work account? Some organizations block outside apps by default. Your IT admin may need to allow Groupthink for your account. Forward them this page, or contact us and we will help.
  • Still stuck? Email support@groupthink.com and we will sort it out with you.