Close Your Groupthink Account

You can close your Groupthink account from the Account tab of your User Settings. Closing disconnects your calendars and connected apps and removes you from all of your meetings.

Heads up: Closing your account cancels your paid subscription at the end of the period you have paid for. If you sign in again within 30 days, the account comes back, and so does the subscription if that period has not ended.

Before You Close

Export anything you want to keep. The Export your data card sits just above the close button. See Export Your Data.

How to Close Your Account

1. Click your name at the bottom of the sidebar and choose User settings
2. Open the Account tab
3. Scroll to Your data at the bottom, and find Close account in the Danger Zone
4. Click Close Account...
5. In the Close account? dialog, read what closing does, then click Close account for <your email> to confirm, or Cancel to back out

There is no password prompt and no word to type. When closing finishes, Groupthink tells you your account is closed and takes you to the home page.

What Closing Does

When you close your account, Groupthink:

• Disconnects your calendars
• Disconnects your connected apps and integrations
• Removes you from all of your meetings

What Happens to a Paid Subscription

Closing cancels it. It will not renew, and paid features last until the end of the period you have already paid for. If you sign back in before then, the subscription picks up where it left off and billing continues. To manage a subscription without closing, see Manage Billing.

What Happens to Your Data

• After 30 days, your account, contacts and notes are permanently deleted. The Close account dialog shows the number of days.
• This is the same wherever you close your account. The Close Account screen in the Groupthink phone app from the App Store still says closing won't delete your contacts, notes or meeting transcripts. That screen is out of date. An account closed there is deleted after 30 days too.
• Sign in again before then and nothing is deleted. Your calendars stay disconnected until you add them back.
• Meeting transcripts, meeting recordings and the notes on your agendas are not deleted automatically. To have them deleted, email support@groupthink.com.

Meetings and notes that involve other people stay available to those people after you close your account.

Frequently Asked Questions

Can I undo this?

Yes, for 30 days. Sign in again with the same email address before then and your account is reopened and nothing is deleted. Your calendars and connected apps stay disconnected, so connect them again from Settings if you want Groupthink to pick them back up. After 30 days your account, contacts and notes are permanently deleted and cannot be brought back.

How do I get my data deleted?

Close your account. After 30 days your account, contacts and notes are permanently deleted, unless you sign in again first. Meeting transcripts, meeting recordings and the notes on your agendas are not part of that: email support@groupthink.com and ask for them to be deleted.

I closed my account but I am still being charged. What do I do?

Closing cancels your subscription at the end of the period you had already paid for, so you should not be charged again after that. If you signed back in before that period ended, the subscription resumed along with the account. If neither explains the charge, email support@groupthink.com.

Will my past meetings disappear for everyone?

No. You are removed from your meetings, but meetings and notes shared with other people remain available to those participants.

Getting Help

Questions before you close your account? Email support@groupthink.com.