Close Your Groupthink Account

You can close your Groupthink account from the Account tab of your User Settings. Closing disconnects your calendars and connected apps, takes you off your meeting agendas, and signs you out everywhere.

Heads up: Closing your account cancels a paid subscription you pay for on the web at the end of the period you have paid for. If you sign in again within 30 days, the account comes back, and so does the subscription if that period has not ended. A subscription you bought through Apple on your iPhone is not cancelled: see What Happens to a Paid Subscription.

Before You Close

Export anything you want to keep. The Export your data card sits just above the close button. See Export Your Data.

How to Close Your Account

1. Click your name at the bottom of the sidebar and choose User settings
2. Open the Account tab
3. Scroll to Your data at the bottom, and find Close account in the Danger Zone
4. Click Close Account...
5. In the Close account? dialog, read what closing does, then click Close account for <your email> to confirm, or Cancel to back out

There is no password prompt and no word to type. When closing finishes, Groupthink tells you your account is closed and takes you to the home page. No email is sent to confirm it.

What Closing Does

When you close your account, Groupthink:

• Disconnects your calendars
• Disconnects your connected apps and integrations
• Takes you off the agendas of your meetings. You come off the meetings themselves 30 days later, when your account is deleted
• Signs you out on every device and app

What Happens to a Paid Subscription

Closing cancels it. It will not renew, and paid features last until the end of the period you have already paid for. If you sign back in before then, the subscription picks up where it left off and billing continues. To manage a subscription without closing, see Manage Billing.

A Groupthink Pro subscription you bought through Apple on your iPhone is not cancelled when you close your account, and Apple keeps charging you until you cancel it. Cancel it from the iPhone Settings app: tap your name, then Subscriptions. See iPhone Settings.

What Happens to Your Data

• After 30 days, your account, contacts and notes are permanently deleted. The Close account dialog shows the number of days.
• This is the same wherever you close your account. The Close Account screen in the Groupthink phone app from the App Store still says closing won't delete your contacts, notes or meeting transcripts. That screen is out of date. An account closed there is deleted after 30 days too.
• Sign in again within 30 days and your account and data come back. You need to be added again to shared workspaces and meeting agendas, though, and your calendars stay disconnected until you add them back. The one exception is a workspace on a paid plan whose paid period has not ended yet, which comes back with its subscription.
• Documents, folders, messages and agendas with no meeting are deleted too, when they are in a workspace only you belonged to. Anything in a workspace you shared with other people stays.
• Meeting transcripts, meeting recordings and the notes on your meeting agendas are not deleted automatically. To have them deleted, email support@groupthink.com.

Meetings and notes that involve other people stay available to those people after you close your account.

What Is Kept After 30 Days

These are not removed when your account is deleted:

• Meetings, with their transcripts and recaps
• Other people's contact records of you
• Billing records held by Stripe and Apple
• Backups

Frequently Asked Questions

Can I undo this?

Yes, for 30 days. Sign in again with the same email address within 30 days and your account and data come back. It is not quite as you left it. You need to be added again to shared workspaces and meeting agendas, so ask the people there to add you. Your calendars and connected apps stay disconnected, so connect them again from Settings if you want Groupthink to pick them back up. A workspace on a paid plan whose paid period has not ended comes back, with its subscription. After 30 days your account, contacts and notes are permanently deleted and cannot be brought back.

How do I get my data deleted?

Close your account. After 30 days your account, contacts and notes are permanently deleted, unless you sign in again first, and so are documents, folders, messages and agendas with no meeting in a workspace only you belonged to. Meeting transcripts, meeting recordings and the notes on your meeting agendas are not part of that (see What Is Kept After 30 Days): email support@groupthink.com and ask for them to be deleted.

I closed my account but I am still being charged. What do I do?

Closing cancels your subscription at the end of the period you had already paid for, so you should not be charged again after that. If you signed back in before that period ended, the subscription resumed along with the account. If neither explains the charge, email support@groupthink.com.

Will my past meetings disappear for everyone?

No. You come off your meeting agendas when you close, and off the meetings themselves when your account is deleted 30 days later. Meetings and notes shared with other people remain available to those participants.

Getting Help

Questions before you close your account? Email support@groupthink.com.